Globe SIM Replacement

In case of a defective or damaged SIM, or if you need to upgrade or replace a lost/stolen SIM, you can request a Globe SIM Replacement in the easiest way possible. Bring the required documents (listed below) based on your situation, visit the nearest Globe Store, and apply for a new SIM.

Steps for Globe SIM Replacement

To replace your Globe SIM, start by blocking or deactivating the old SIM card through the required steps. Once deactivated, request a new SIM and complete the Globe SIM Registration or TM SIM Registration online, or follow the preferred process for activation.

Here are the options available for SIM replacement:

1. Visit a Nearest Globe Store
2. Use the Globe Chatbot
3. Access the GlobeOne App

Process in Nearest Globe Store

Step-1: Open Google Maps and search for the nearest Globe Store by setting the filter to sort by distance.

Step-2: If you don’t find one, check the list of Globe Stores here and locate the store nearest to your location.

Step-3: Bring all the required documents (a complete list of requirements is provided below) based on your situation.

Step-4: Request a new SIM replacement and pay the fee of ₱50.

Step-5: The documents and requirements will be verified.

Remember: Your new SIM will be issued within 24 hours, and you must re-register the deactivated Globe SIM. If you encounter any issues, contact Globe officials by dialing the Globe hotline number.

via Globe Chatbot

• Open your Facebook app and search for Globe Telecom.
• Look for the official page with 6.5M followers; any other pages are fake.
• Click the Message button, or use the button below to access the chatbot directly.

• Start your conversation with the Globe Messenger Chat by selecting the Get Started option from the menu.
• Carefully read the instructions provided, then select the Activate SIM option from the menu.

• Follow the prompts to complete the process by entering your mobile number.

GlobeOne App Procedure

Requirements for SIM Replacement

General Requirement for All Account Owners:

• Upload a clear selfie or photo with the following:
  • Head to shoulders captured.
  • Eyes open, no obstructions (e.g., glasses).
  • Clear, well-lit, and not blurred.

Requirements by Reason for Replacement

The requirements vary depending on the scenario when applying for a new SIM replacement, such as upgrading to an LTE/5G SIM, replacing a defective/damaged SIM, or reporting a lost/stolen SIM.

1. Upgrade to LTE/5G SIM

Account Owner:

• Physical SIM/eSIM voucher or activated handset.
• One original government-issued ID.

Authorized Representative:

• Physical SIM/eSIM voucher or activated handset.
• One government-issued ID of the representative.
• Notarized Special Power of Attorney (SPA).

2. Defective/Damaged SIM

Account Owner:

• Physical SIM/eSIM voucher or activated handset.
• One original government-issued ID.
• Clear, readable SIM serial number.

Authorized Representative:

• Physical SIM/eSIM voucher or activated handset.
• One government-issued ID of both the owner and representative.
• Notarized SPA.

3. Lost or Stolen SIM

Account Owner:

• SIM bed/GCash Card/eSIM voucher (if available).
• Two government-issued IDs for affidavit of loss.
• For prepaid customers: Notarized Affidavit of Loss with details (name, address, mobile number, incident).
• Customer acknowledgment form (via stores).

Authorized Representative:

• SIM bed/GCash Card/eSIM voucher (if available).
• Two government-issued IDs for affidavit of loss.
• One government-issued ID of the representative.
• Notarized SPA.
• Customer acknowledgment form (via stores).